HOANMY.COM

1. About the Client

As the largest private healthcare group in Vietnam, Hoan My Medical Group owns an extensive network of 14 hospitals and 8 clinics nationwide. Serving over 6 million patient visits annually, Hoan My carries the mission of elevating community health and shaping the future of the healthcare industry through its philosophy of “Devotion to Care”.

2. Project Vision & Objectives

To deliver the most comfortable and modern healthcare experiences, Hoan My aimed to build a synchronized and seamless digital platform. The project focused on highly constructive goals:

• Personalizing the healthcare journey: Building an intuitive interface flow for users to easily search for specialists, explore screening packages (cancer screening, general check-ups, cardiology), and proactively book appointments.

• Optimizing service accessibility: Ensuring smooth system operations, helping millions of patients nationwide easily connect with the nearest medical facilities in the network via the website and the Danh Y application.

• Expanding the medical technology ecosystem: Establishing a solid foundation to integrate advanced solutions like electronic health records and digital experiences such as Hoan My 360.

3. Strategic Solutions from Zinisoft

To realize the vision above, the Zinisoft team designed a smart platform architecture with a maximum focus on user experience:

• Omnichannel Architecture: Establishing an infrastructure that seamlessly links information across the web portal, mobile app, and on-site management systems, ensuring data is always synchronized in real-time.

• “Patient-Centric” Design Philosophy: The interface (UI/UX) is streamlined, utilizing a medical color palette to bring a sense of friendliness, professionalism, and peace of mind. Every action, from researching information to booking, is highly optimized.

• High Availability: Applying cloud computing and source code optimization to ensure the platform remains stable and ready to serve massive traffic during nationwide community health screening campaigns.

4. Highlighted Technological Features

• Smart Booking System: A multi-layered smart scheduling tool that allows users to proactively select their desired province, hospital, specialty, and time slot, bringing maximum convenience.

• Intuitive Medical Information Portal: A scientifically structured library of medical knowledge, news, and introductions to new technologies (Smart Operating Rooms, High-Tech Endoscopy Centers), helping patients transparently update themselves on healthcare information.

5. Operational Milestones

The deployment of the new digital platform marked a powerful step forward in Hoan My’s digital transformation journey:

• Strengthening active and profound connections and interactions between patients and medical staff through online channels.

• Elevating the quality of the digital service experience, delivering a modern, smart, and comprehensive healthcare journey for millions of Vietnamese families.

• Contributing to reinforcing the system’s pioneering position in applying high technology to the healthcare sector.