SaaS and Subscription Refund Policy

This policy applies to fees for SaaS products or subscription plans purchased directly from ZiniSoft.

It does not apply to custom software projects, consulting, paid discovery, implementation, integration, training, maintenance, technical support, infrastructure, or third-party licenses. Those charges are handled under the applicable quotation, order, or contract.

If a quotation, order, contract, or product-specific terms contain different provisions, the terms confirmed by the parties in that document will take precedence.

A request may be considered when there is evidence of a duplicate charge; a subscription was not activated after successful payment due to an issue within ZiniSoft's control; or charges continued after a valid cancellation request was confirmed.

Meeting one of these conditions does not mean a refund is automatically approved. ZiniSoft must review the payment record, account status, and product terms before issuing a decision.

An activated or used portion of a subscription is normally non-refundable unless the product-specific terms state otherwise.

• The customer's needs change or the subscription is no longer required after activation.
• The subscription is unused or its limits are not fully used during the billing period.
• The service cannot be used because of devices, connectivity, configuration, or systems managed by the customer.
• A breach of the terms of use results in account restriction or termination.
• Promotional fees, discounts, or third-party payments, unless otherwise agreed in writing.

Customers may request that renewal be stopped through the mechanism provided for each product. Cancellation normally takes effect from the next billing period and does not automatically create a right to a refund for the remaining time in the current period.

Any required notice period before renewal is stated on the registration screen, quotation, or product-specific terms.

To review a request, the customer should provide the organization or account holder name, registered email, product and subscription plan, transaction reference or proof of payment, and the reason for the request.

ZiniSoft confirms receipt, reviews account and transaction data, and then communicates a decision or requests additional information when necessary.

Processing time depends on the payment method, completeness of the information, product terms, and the payment provider's process. ZiniSoft therefore does not publish one general processing period for every case.

If approved, a refund is returned to the original payment method where practical. Transaction fees, exchange-rate differences, and the time required for funds to appear depend on the bank and payment service provider.

Send subscription and refund requests to contact@zinisoft.net. Do not send passwords, one-time passwords, or complete payment card details by email.